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December 12, 2017
 

Customer Is Bothering Me: How to Change Attitudes Improve Results and Grow Your Bottom Line

Shelle Rose Charvet

NLP > Business
Customer Is Bothering Me: How to Change Attitudes Improve Results and Grow Your Bottom Line Shelle Rose Charvet’s long-awaited and muchanticipated follow up to Words That Change Minds investigates why people really do what they do. What do you need to do now to avoid losing customers and your best staff? How can you get your whole organization to understand and manage what your customers feel? What if you had a better way to deal with angry customers? Answering these questions and demonstrating that you understand your customers can be enormously profitable. The risk of not doing so is hazardous to your corporate health. The Customer is Bothering Me will show you how to: • Decode how your customers actually think and make decisions • Find out the real reasons why organizations mismanage their customers’ experience • Create a Customer Philosophy that gets and keeps customers • Navigate The Great Customer Attitude Shift • Enable your front-line staff to be ready to handle any customer • Learn why an apology is never enough • Deal with upset customers so as to create enduring loyalty • Discover the new rules for mass marketing and direct marketing • Implement strategies that encourage customers to buy more sooner Shelle is an internationally-renowned expert on below-conscious communication. She addresses groups, conducts learning programmes and solves organizational problems in North America, Europe and Asia. She is a sought-after keynote speaker and media commentator on persuasion strategies. She will be running a workshop based on the book before The NLP Conference on the 12th November in London. Contact us for details.

In Stock (Usually shipped within 24 hours)

Our Price: £22.99

 

ISBN: 9780757575068
Product Code 516235

 

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